http://wiki.yhgfl.net/bin/view/YHPublic The YHPublic web of TWiki. TWiki is a Web-Based Collaboration Platform for the Enterprise. en-us Copyright 2010 by contributing authors TWiki Administrator [webmaster@yhgfl.net] TWiki Administrator [webmaster@yhgfl.net] TWiki http://wiki.yhgfl.net/bin/view/YHPublic http://wiki.yhgfl.net/pub/TWiki/TWikiLogos/T-logo-140x40-t.gif http://wiki.yhgfl.net/bin/view/YHPublic/VirtualPrivateNetworkInstructions?t=2009-06-03T09:46:59Z VPN Instructions Installing and Configuring the YHGfL VPN Client for Windows 2000/XP Table of Contents 1.What is VPN? 2.How to Get and Install the VPN Client 3 ... (last changed by MarcWalpole) 2009-06-03T09:46:59Z MarcWalpole http://wiki.yhgfl.net/bin/view/YHPublic/YHGFLYHFSCDocumentRepository?t=2009-05-01T10:13:55Z Change Request and VPN application forms YHGFL external Change Request Form.doc: YHGfL Change request Form VPN proforma blank.doc: VPN Request application ... (last changed by AndrewYoward) 2009-05-01T10:13:55Z AndrewYoward http://wiki.yhgfl.net/bin/view/YHPublic/WebPreferences?t=2008-11-06T13:38:11Z YHPublic Web Preferences The following settings are web preferences of the YHPublic web. These preferences overwrite the site level preferences in and , ... (last changed by AndrewYoward) 2008-11-06T13:38:11Z AndrewYoward http://wiki.yhgfl.net/bin/view/YHPublic/WebHome?t=2008-10-21T14:15:38Z The aim of this site is to provide useful information to teachers and technicians in schools and colleges. In order to find information on specific topics you ... (last changed by AndrewYoward) 2008-10-21T14:15:38Z AndrewYoward http://wiki.yhgfl.net/bin/view/YHPublic/FilteringAndSecurity?t=2008-10-10T09:44:02Z YHGFL Filtering Security YHGfL Web Filtering Overview Here is a diagram depicting the layout of the filtering service. Traffic moves from the bottom up through ... (last changed by AndrewYoward) 2008-10-10T09:44:02Z AndrewYoward http://wiki.yhgfl.net/bin/view/YHPublic/YhgflEmailFaq?t=2008-07-21T10:14:43Z YHGFL Email FAQ Note on configuration When configuring your email client using the instructions below: Where you see email addresses with the syntax as follows ... (last changed by ChiAdmin) 2008-07-21T10:14:43Z ChiAdmin http://wiki.yhgfl.net/bin/view/YHPublic/RiskManagement?t=2007-12-16T13:54:27Z Risk Management Below are links to all the versions of the YHGfL Risk Management process. The current version is 1.2. YHGfL RiskManagement v1.2.1.doc: YHGfL RiskManagement ... (last changed by CliveMoore) 2007-12-16T13:54:27Z CliveMoore http://wiki.yhgfl.net/bin/view/YHPublic/ProblemManagement?t=2007-12-16T13:52:09Z FSC Problem Management 1. Problem Management 1.1. The Goal of Problem Management #8220;The goal of problem management is to minimise the adverse impact of Incidents ... (last changed by CliveMoore) 2007-12-16T13:52:09Z CliveMoore http://wiki.yhgfl.net/bin/view/YHPublic/IncidentManagement?t=2007-12-16T13:50:58Z FSC Incident Management 1. Introduction 1.1. Incident Definition In ITIL terminology an Incident is defined as: #8220;Any event that is not part of the standard ... (last changed by CliveMoore) 2007-12-16T13:50:58Z CliveMoore http://wiki.yhgfl.net/bin/view/YHPublic/ConfigurationMgtPlan?t=2007-12-16T13:46:21Z FSC Configuration Management Implementation Plan 1. Introduction Configuration Management is the process that controls all information related to software and hardware ... (last changed by CliveMoore) 2007-12-16T13:46:21Z CliveMoore http://wiki.yhgfl.net/bin/view/YHPublic/ChangeManagementProcess?t=2007-12-16T13:45:25Z FSC Change Management Process 1. Change Control Information 1.1. Record of Changes Release No. Revision Date Summary of Changes Changes Marked? d1.0 21 ... (last changed by CliveMoore) 2007-12-16T13:45:25Z CliveMoore http://wiki.yhgfl.net/bin/view/YHPublic/MigrationProjectPlan?t=2007-12-16T13:40:55Z Viewing the !YHGfL Migration Project Plan on a Windows machine The !YHGfL Migration Project Plan has been put together using the Open Source program Planner. In order ... (last changed by CliveMoore) 2007-12-16T13:40:55Z CliveMoore http://wiki.yhgfl.net/bin/view/YHPublic/YHGfLComplaintsProcedure?t=2007-12-16T13:40:05Z Capturing Complaints for Service Improvement !YHGfL Foundation aims to provide a high quality and efficient service to all its customers. We listen to both positive ... (last changed by CliveMoore) 2007-12-16T13:40:05Z CliveMoore http://wiki.yhgfl.net/bin/view/YHPublic/ServiceCatalogue?t=2007-12-16T13:37:26Z FSC Service Catalogue 1. Overview The Foundation Service Centre (FSC) Service Catalogue defines all the services that the Service Centre provides as well as the levels ... (last changed by CliveMoore) 2007-12-16T13:37:26Z CliveMoore http://wiki.yhgfl.net/bin/view/YHPublic/YHGFLImageFiltering?t=2007-12-16T13:30:31Z YHGfL Search Engines YHGfL have implemented a forced #8220;Safe Search ON #8221; option for Google, Yahoo and Hotbot. This forces the returned searches to be filtered ... (last changed by CliveMoore) 2007-12-16T13:30:31Z CliveMoore http://wiki.yhgfl.net/bin/view/YHPublic/YhgflFilteredInternetFaq?t=2007-12-16T13:29:57Z Filtered Internet Frequently Asked Questions This FAQ provides answers to questions regarding the !YHGfL filtered Internet solution. SMTP All email traffic into or ... (last changed by CliveMoore) 2007-12-16T13:29:57Z CliveMoore